Cancellation & Refund Policy
At perfectprints.in, every product is custom-made based on your design and preferences. Please review our cancellation and refund terms carefully before placing an order.
1. Order Cancellation
- Orders can be cancelled within 2 hours of placing them by contacting our support team.
- Once the order has entered production/printing stage, cancellations are not possible.
- If cancelled within the allowed time, a full refund will be issued to your original payment method.
2. Refund Policy
Since our products are custom-made, we generally do not accept returns or issue refunds unless:
- The product is damaged or defective.
- You received the wrong item/design/size compared to your order.
- The printing is significantly different from the approved design or order details.
3. Replacement Conditions
- To be eligible for a replacement/refund, you must notify us within 48 hours of delivery with supporting evidence (photos/videos).
- The product must be unused and in its original condition.
- Once verified, we will offer a free replacement or a refund, at our discretion.
4. Non-Refundable Cases
- Minor variations in color, design, or print placement (as slight differences are normal in printing).
- Incorrect details (such as spelling, image quality, or design errors) provided by the customer.
- Delays caused by courier companies or circumstances beyond our control (weather, strikes, etc.).
5. Refund Timeline
- Approved refunds will be processed within 5–7 business days.
- The amount will be credited to your original payment method (Bank/UPI/Card/Wallet).
6. Contact for Cancellations & Refunds
📧 Email: perfectprintsdelhi@gmail.com
📞 Phone: 7982591159